To survive and thrive, leaders of nonprofits, human service businesses, and social enterprises must manage two key elements of organization development stability and innovation. Finding balance between these often competing demands is facilitated as we guide clients through the transformative process below. 

Our Process


We listen and gather objective data regarding an organization or team to determine the value of change.


We guide leaders to prioritize next steps and select tools (formally known as interventions) for addressing needs.


We facilitate action by supporting leaders and teams to create and carry out an action plan. 


We empower people to bring their shared vision into reality, benefiting both organizations and individuals. 


We examine the  effectiveness, impact, and efficacy of efforts to inform future support and expansion.   

Founding Story

Papercrane Solutions, LLC has taken various forms over the years, culminating in the Organization Development agency it is today. We provide behind the scenes guidance to leaders of nonprofits and socially responsible businesses who seek to navigate organizational-wide change and growth with greater ease.

With 15 years of consulting and innovating in small business, corporate, and nonprofit worlds, our Founder and Organization Development Consultant, Rachel Mickelson, holds a Masters in Organizational Leadership, Bachelors in Communications, and is a graduate of YWEB Career Academy. As a life-long learner, Rachel is a member of several associations, including the Organization Development Network, Association for Talent Development, and Society for Process Consulting.

In her own words: Moving 18 times by age 18, I have been managing change and making sense of people and structures most of my life. During that time, I folded dozens of paper cranes when given a school assignment to fold a single crane. Paper cranes are symbolic of transformation and the change process I am still captivated by today. Only, now I work with organizations to continuously renew themselves. Over the years, I’ve seen and listened to the challenges organizations commonly face. These real-world insights along with pertinent research and a consultative approach have laid the ground work for us to collaborate in cultivating lasting change.

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